PRIVACY POLICY
Your data, handled with care
At StarLux Textiles, the privacy of our visitors and customers is one of our main priorities. This policy explains what we collect, why we collect it, and how we handle it — prepared in accordance with the EU General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law No. 6698 (KVKK).
Order information
Your name, billing and shipping address, e-mail address, phone number and the details of the products you purchase — the minimum needed to sew and deliver your order.
Payment information
Payments are processed securely by licensed payment providers. We never see or store your full card number — card data goes directly to the payment institution over encrypted (SSL/TLS) connections.
Technical & cookies
IP address, browser type and cookies used to run the store — keeping your session and cart alive — plus analytics that help us understand site traffic.
How we use your information
- To process and deliver your orders, including sharing delivery details with shipping carriers.
- To communicate with you about your order, custom size requests and support enquiries.
- To comply with our legal obligations (tax, accounting and consumer protection legislation).
- With your consent, to send you news and offers — you can unsubscribe at any time.
Who we share it with
We only share your personal data with the third parties that make our service possible: our e-commerce platform (Shopify), payment institutions and shipping carriers. We never sell your personal data.
Cookies
We use cookies that are necessary for the operation of the store (session, cart, checkout) and analytics cookies that help us improve the shopping experience. You can manage or disable cookies in your browser settings.
Data retention & security
Order records are kept for as long as required by commercial and tax legislation. Your data is stored on secure, access-controlled systems and transmitted over encrypted connections.
Data controller & contact
The data controller is StarLux Textiles — Serkan Kahraman (Çobançeşme Mah., Çardak Sok. No: 12 D: 1, Bahçelievler / İstanbul, Türkiye). For any privacy question or request, e-mail us at info@starluxtextiles.com or use the contact page.
Your rights
Under the GDPR and KVKK Art. 11, you have the right to learn whether your data is processed, to request access, correction or deletion, to object to processing, and to lodge a complaint with the competent data protection authority.
Questions about your data?
Send us a message and we'll respond promptly — including any access, correction or deletion request. You can also e-mail us directly at info@starluxtextiles.com.