SHIPPING & RETURNS
From our workshop to your door
Every StarLux piece is cut and sewn after you order it — nothing sits in a warehouse. Here is exactly what happens after checkout, and where we stand if something isn't right.
1 · Order placedSize & color confirmed
2 · Cut & sewn2–4 business days
3 · ShippedTracked courier
4 · DeliveredTracked, 3–7 business days
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Shipping
- We ship worldwide from our workshop, always with tracking.
- Delivery time: standard tracked delivery typically arrives within 3–7 business days after dispatch — so most orders are delivered within 5–11 business days of purchase. Exact estimates for your address are shown at checkout.
- Free standard shipping to the United States, Canada and the United Kingdom — no minimum order. Other countries: shipping is calculated and shown at checkout before you pay.
- In a hurry? Choose Express Shipping (1–3 business days after dispatch) at checkout for $15 — available for the US, Canada & Europe.
- United States, Canada & United Kingdom: no customs duties or import fees — the price you see at checkout is final.
- If your order is lost or damaged in transit, we replace it or refund you — the risk is on us, not you.
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Returns & exchanges
- Because every piece is custom-made to your measurements, we can't accept returns or exchanges for change-of-mind or sizing decisions.
- Damaged or incorrect items: refund or replacement within 14 days of delivery — just send us photos and we'll resolve it promptly.
- Refund timeline: approved refunds are issued to your original payment method within 14 days at the latest — usually much sooner. Your bank may take a further 3–5 business days to post the credit.
- Cancellations: free within 6 hours of purchase. Once production begins, orders can't be cancelled or modified.
- Full details: Refund Policy · Terms of Service
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Custom sizes & shapes
Rectangle, square, round or oval — if you don't see your dimensions listed, message us your measurements. Every product is made to your exact specifications at no extra charge.
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Fabric samples
Not sure about a color or texture? Many products offer a Fabric Sample option so you can see and feel the material before committing — we also take fabric-only orders.
Not sure which size to order?
Send us a photo or the measurements of your table — we'll tell you exactly what works, including the ideal drop on each side.